Brexit Trade Regulations
Latest update: 1st February 2021
Poly Pads (UK) Ltd and its brands; PolyPads, New Equine Wear and Comfort Zone Equestrian are set up for intercoms DAP, which is company policy. This means that customers who purchase via our website from any country outside of the UK, from any of our brands, will receive a VAT refund. The customer will then be required to pay VAT and customs charges when the parcel reaches the border - you will be contacted to pay this charge.
To ensure a smooth dispatch, please ensure that a contact phone number and email address is provided at the point of sale. By purchasing the product you are agreeing to pay the charges - these are your responsibility and Poly Pads (UK) Ltd is not at liberty to pay them. We will not accept returns of products that have been refused at customs due to unpaid charges. Products that require re-sending overseas will be subject to additional charges to cover postage costs.